As we gear up for our busiest time of the year, we want to share some important shipping updates and set clear expectations for order delivery—especially in light of ongoing USPS delays.
Updated Shipping Timelines:
Since the start of the year, USPS delivery times have been slower than usual across the country. To keep things transparent, we’ve updated our estimated delivery windows:
- Ground Advantage: 7–14 business days
- Priority Mail: 4–8 business days
- Priority Express: 2 business days (this is the only USPS service with a delivery guarantee)
Please note that only Priority Express shipping costs are eligible for refunds. All other timelines are estimates and not guaranteed by USPS.
If Your Package Is Delayed:
We're here to help. If your package seems delayed or goes missing, we’ll never leave you without support.
If your package has been in transit for 7 or more days, we recommend:
- Filing a Missing Mail Claim through USPS.
- You’ll need our mailing address—reach out to our customer service team (link to contact us) and we’ll be happy to provide it or walk you through the process.
- You’ll need our mailing address—reach out to our customer service team (link to contact us) and we’ll be happy to provide it or walk you through the process.
If it’s been 14 or more business days and your package still hasn’t arrived, you may be eligible to file a Delivery Insurance Claim.
Ordering for the Grow Season? Plan Ahead.
We know timing matters, especially this time of year. If you're planning a spring grow, we recommend ordering well in advance to account for potential delays. Giving your package the full 14-day window to arrive is the safest way to ensure you stay on schedule.
We’re Exploring Shipping Alternatives!
We’re actively looking into additional shipping options to provide our customers with faster, affordable delivery solutions. We’re committed to finding options that meet your needs—it just takes a little time to get it right.
Thank You!!
Thank you to all our incredible customers for your continued patience, kindness, and support. We’re grateful to grow with you, and we’re always here if you need us.
And, as always... Happy Growing!
