Refund and Replacement Policy
We do our best at North Atlantic Seed Company to ensure successful germination and delivery of your order. Germination and other issues can and do happen and we are here to help in any way we can. We only work with breeders who stand behind their product, and whom we trust, so if a genuine issue occurs, we are happy to replace the seeds for you. We do not, however, process refunds, only replacements. All sales are final. Freebies and Bulk/White Label seeds are not eligible for replacements.
We highly suggest that you follow our germination guide when germinating seeds, and that you allow 7-10 days for the seeds to germinate before contacting us. Breeders do require that you follow breeder protocol to qualify for a replacement should an issue arise. Germination is a very delicate process and can easily go wrong at no fault of the seed or the breeder. It’s advised to buy and germinate 5-10% more seeds than you want to grow. This margin of error is within the realm of what we feel is reasonable to expect for germination rates. We do ask and expect you to be reasonable and fair. If you are consistently having germination issues across a wide range of breeders and strains, it is almost certainly not the seed’s fault.
We also ask that you contact us within 60 days of purchase if an issue arises. Breeder’s only give us so much time to report back issues. Over 60 days and they are unwilling to accept replacement requests. In large part, this is because we have no control over the environment or conditions the seeds are stored in after they leave our facility. We keep seeds stored correctly for maximum germination potential, but with no way of knowing what they’ve been exposed to outside of our facility, we cannot honor germination replacements over a certain period of time. We hope you understand. We certainly try to be as fair and reasonable as possible, and your satisfaction, as a customer, is truly of utmost importance to us.
For germination issues and order delivery issues, please fill out this Replacement Request Form.