FAQ QUICK LINKS:
- CONTACT US
- PRIVACY POLICY
- TERMS & CONDITIONS / LEGAL DISCLAIMER
- REFUND AND REPLACEMENT POLICY
- GERMINATION
- SHIPPING + DELIVERY
- PAYMENT METHODS
Please use the following forms for order issues:
![nasmountainpng NASC Logo](https://northatlanticseed.com/wp-content/uploads/2023/07/NASCBulkLogo-768x768-6.png)
COMMONLY ASKED QUESTIONS (AND ANSWERS!):
USPS shows my order was delivered but it wasn’t! What should I do?
Our shipping policies are based on what USPS provides in the tracking service. If a package shows as scanned and delivered, we have to assume it was. In an instance where you do not receive the package but delivery is listed, you need to contact your local post office directly. The local postmaster can provide by the minute detailed tracking and an image of exactly where the package was delivered. If they find it was delivered in error, the documents need to be submitted to us via the replacement request form and we will work with you on a replacement credit.
Missing item from my order/incorrect pack?
Please submit an incorrect pack replacement request form listed on our Contact Us page – it is required to include a picture including the packing slip and all items received for the order (correct and incorrect). If an item was missed, we will ship it right out to you. If an incorrect item was received, we will email you a return label for you to use to send back the incorrect pack. As soon as we see that the return label is scanned into the USPS tracking system and on its way back to us, we will ship the correct pack and you will receive tracking via email from stamps.com.
Who is the breeder on my freebie?
The bulk freebies we order are delivered to us outside of breeder packaging. While the breeder details are not listed, we are provided with the strain name and if the genetics are auto-flowering or photoperiod and feminized or regular. If a freebie is breeder specific, the labeling on the freebie will indicate the breeder.
How many seeds come in a pack?
Most breeders offer multiple pack sizes for products. If applicable, there will be a drop down to select the pack size. 1 pack = 1 seed; 3 pack = 3 seeds; 5 pack = 5 seeds, etc. If the breeder does not offer multiple pack sizes for a product, the pack size will be listed in the profile and no drop down for pack size will be listed. We sell seeds as souvenirs in original breeder packaging or breeder approved packaging, and do not break down larger packs into smaller sized packs. If a small pack is out of stock but a larger pack is in stock, we still will not open the larger to break down into smaller sizes. Please sign up for the back in stock notifier for the pack size and an email will be sent when that pack size is restocked.
How do I choose my freebie strain?
At checkout the qualifying freebies will be listed in your cart. If a choice is available for the freebie, “Change Variant +” will show next to the freebie product name – simply click the + and select your choice from the drop down, and the cart will update accordingly. Change Variant + = Change Freebie. Information for promotional freebies automatically added to the cart is listed on our DEALS page.
What payment options are there?
We accept Credit/Debit Card (Accepted: Visa, Mastercard, Discover / Not Accepted: American Express), and Money Order/Cash (via mail). We cannot currently accept prepaid gift cards of any kind. All forms of Credit/Debit payment must have a billing address registered in the US. Detailed instructions will show when the payment method is selected at checkout, as well as in the confirmation email you will receive after checkout. We do not offer any other online application-based payment options such as Venmo, PayPal, Cashapp, etc. as the platforms will not support us due to the industry.
How do I place an order?
What is the cancellation policy?
When will I get my tracking number?
You will receive a USPS Tracking number via email from us when the shipping label is printed, typically within 1 business day. When our team prints the shipping label, two emails will be sent: one email will be from North Atlantic Seed Co with the subject “Your Order Has Shipped!!”, and the other will be from ShipStation with the subject “your North Atlantic Seed Co. order has been shipped!”. Both emails will include a tracking number – the ship station email features a link directly to usps.com. All tracking information is available on www.usps.com using their tracking tool.
What is the difference between photoperiod and autoflower?
- Photoperiod seed strains are photosensitive (i.e. light sensitive). They require a 12/12 light cycle switch in order to trigger flowering, and they will remain in veg indefinitely if left under 18-24 hours of light per day. Their Flowering Time will be listed on each seed profile (e.g. Critical Kush: 50-55 days), and this means that the plant will finish flowering and be ready to harvest 50-55 days after lights have been pulled back to 12 hours daylight, 12 hours darkness.
- Autoflowering plants do not require a 12/12 light cycle to flower, but will instead start flowering automatically about half way through their lifecycle. It is suggested to dial back the light to 18 hours of daylight and 6 hours of darkness for autoflowering strains. On each autoflowering seed profile, their full life span will be listed under “Flowering Time.” For example, if it says an auto seed takes 65 days from sprout, that means that it will veg, flower, and finish in 65 days total, from the time the seed is germinated to harvest.
What is a FAST strain?
- A FAST strain is a strain, meaning that it is photo-sensitive and it does require the grower to peel back the light-per-day in order to flower. FAST strains tend to be extra photo-sensitive and will trigger to flower easier, with more light per day, than a normal photoperiod plant would. They are great plants to run outdoors because they finish weeks earlier than normal photoperiod strains finish; however, it is critical that you wait until mid-June to put them out. If you put them out earlier, there will not be enough light per day for them to stay in a vegetative state and they will likely pre-flower. Indoors, we recommend a 24/0 hour light cycle in the vegetative phase and a normal 12/12 schedule for the flowering phase.
- Genetically, a FAST strain is a first generation (F1 or R1) cross of a photoperiod plant with an autoflowering plant. This practice promotes a FAST finishing genetic trait. In understanding the science of genetics and breeding, we know that the autoflowering trait is recessive, meaning that in a first generation cross of photoperiod x autoflower, the autoflowering trait will not be present (0% likelihood, genetically). In an F2 cross, you would see the autoflowering trait exhibited 25% of the time, and so forth. FAST strains are F1 only, so they do not autoflower. Instead, the autoflowering genetics lend to a faster flower and a more photo-sensitive genetic makeup. It can be expected that a FAST strain will finish at least 1-2 weeks earlier than the standard photoperiod counterpart, and often close to a month earlier if grown outdoors.
How should I store my seeds?
Why is my package labeled “hemp souvenir”?
Seeds are considered hemp products, as the seed itself does not contain enough THC % levels to qualify as cannabis. Due to that, seeds are considered legal to purchase and ship as hemp souvenirs in all 50 states.
Are seeds legal?
Is shipping discreet?
Do you ship internationally?
Where can I leave a review?
Click here to leave a review on our google business account! We also love to see our customers post shoutouts on Reddit, Facebook, Instagram and X. Thank you!
Do you offer Wholesale / commercial discounts?
Do you offer coupons/promos?
Does NASC have a physical store front?
What are the hours of operation? *Our hours of operation for all departments are Eastern Standard Time.
- Shipping: Staff is on site at our shipping location Monday – Friday 8AM – 3PM diligently packing customer orders for shipment. Orders are only shipped Monday – Friday prior to 3PM due to postal truck scheduling. We do not ship orders on Saturday or Sunday.
- Customer Service (email): Our customer service staff is available for email Monday – Friday 9AM – 4PM. We do our best to reply to emails within 1 business day. If you require a phone call to be scheduled, please send an email with your questions and a time can be arranged to call, if necessary. We find most questions can quickly be answered via email or text message!
- Online Order Processing: Orders can be placed online 24/7! Items are held out of inventory for the order as soon as checkout is completed. For credit card payment, payment is processed automatically, but your order may not update into “paid” status until our team is ready to prepare your order for shipping.
Can I filter products?
How do I know my order went through?
When will my order ship?
Are there multiple shipping options?
- Ground Advantage: $6.95 – USPS estimated timeline 5-7 business days, subject to internal USPS delay.
- Priority Mail: $10.95 – USPS estimated timeline 3-5 business days, subject to internal USPS delay.
- Priority Mail Express: $28.95 – USPS timeline 2 business days, USPS guaranteed service ** If the USPS guarantee is not fulfilled, we submit a refund request to USPS and will extend that refund to you.