What is the loyalty program?
Earn Canna Coins with every purchase that you can later redeem.
$1 spent = 1 Canna Coin earned
How do I join?
Simply create a new account, or log into your existing account to start earning Canna Coins on your next order. If you already have an account, you are automatically a loyalty member. Just make sure you are logged in when placing an order.
How can I earn Canna Coins?
Click the purple “Loyalty Rewards” button at the bottom right of your screen. Scroll to the “Ways to Earn Rewards” section to see all earning methods.
How many Canna Coins will I receive?
You will receive Canna Coins based on your purchase subtotal after discounts. Merchandise and shipping are excluded.
What can I redeem my Canna Coins for?
You can redeem your Canna Coins for discounts or free products. Click the purple “Loyalty Rewards” button and scroll to “Rewards Opportunities” to view available items. Costs vary and offerings rotate periodically.
When can I redeem my Canna Coins?
You may redeem Canna Coins after your first qualifying order. If you pay by money order or cash, points are earned once payment is received.
How do I redeem for free products?
Click the purple “Loyalty Rewards” button. In the “My Rewards” section, choose the item you want and click “Redeem”. It will be added to your cart.
How do I redeem for dollars off my purchase?
Click the purple “Loyalty Rewards” button → scroll to “My Rewards” → click “Convert your Canna Coins to Dollar(s) off your order”. Choose how many points to convert and click “Redeem”. The discount will appear in your cart under the subtotal.
How do I turn my loyalty reward coupon back into Canna Coins?
Go to Loyalty Rewards → My Rewards → Coupons. Under the item you want to revoke, click “Revert to Canna Coins”.
What is the exchange rate for Canna Coins?
100 Canna Coins = $1
I redeemed a reward but changed my mind — how do I remove it and get my Canna Coins back?
Remove the item from your cart by clicking “Remove” under the subtotal. Then open Loyalty Rewards → My Rewards → Coupons and click “Revert to Canna Coins”.
I am getting “Coupon is not valid.” What do I do?
This means the reward item is out of stock. Convert your loyalty reward coupon back into Canna Coins and pick a different reward. Navigate to Loyalty Rewards → My Rewards → Coupons → Revert to Canna Coins.
Why is my birthday showing a day early?
Depending on the time of day you entered your birthday, it may convert to the previous day because our system uses universal time.
Additional Info
Canna Coins are not retroactive. The program started on 10/4/23; orders before this date do not qualify.
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